Operational highlights 2015/16

Accelerated investment to deliver early operational benefits:

£799m

capital invested in 2015/16

Reward of:

£2.5m

achieved on outcome delivery incentives, against a tough set of targets

Further improvements in customer satisfaction: Service Incentive Mechanism score up year-on-year

'Water Plus' Business Retail JV with Severn Trent: First mover advantage and economies of scale

Retained 'World Class' rating in Dow Jones Sustainability Index and sector leading status