Annual Report and Financial Statements 2016
United Utilities Group PLC
Annual Report and Financial Statements for the year ended 31 March 2016
Accelerated investment to deliver early operational benefits:
capital invested in 2015/16
achieved on outcome delivery incentives, against a tough set of targets
Further improvements in customer satisfaction:Service Incentive Mechanism score up year-on-year
'Water Plus' Business Retail JV with Severn Trent:First mover advantage and economies of scale
Retained 'World Class' rating in Dow Jones Sustainability Index and sector leading status
We are pleased to report a continuing improvement in underlying performance and customer satisfaction, in a year that presented some difficult operational challenges.
Our vision is to be the best UK water and wastewater company, providing great service to our customers.
Every day, over 50 million household and business consumers in England and Wales receive water and wastewater services. These are served by 10 licensed companies which provide both water and wastewater services.
Any provider of essential services, such as water, has to be prepared for 'shocks' to the system.
To protect public health, we issued a 'boil water advice' to customers.
In December 2015, the UK was battered by a succession of storms.
During 2015/16 we completed the installation of what is now one of Europe's largest floating solar array systems.